I've not had any issues with the other many smart WiFi home devices I have in my home. Is your furnace not working or perhaps the furnace is turning on but only for a few seconds? ecobee partners with utilities to help reduce electricity usage in periods of peak demand. How can I troubleshoot? Holiday Hours. Regards. Normally, you do not need to use the app; you will interact with your Ecobee Switch+ with the buttons on the Switch+ itself, speaking to it for Alexa commands, or simply being nearby and letting it automate your lights for you. EDIT: And, usually, when my customers request it, I help them to find the right solution for their specific needs. An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. Hire a professional installer to get your ecobee device up and running quickly. Ecobee Thermostat: The device driver for the Ecobee Thermostat functions and attributes. User account menu • Invite New Members?? r/ecobee: A subreddit for ecobee and all their smart home products. It can only be updated via Ecobee. I have not been able to fix this Alexa issue. This means they use the natural infrared radiation given off by all objects as a means of detecting motion, and therefore work regardless of light or dark. Device Drivers. find a pro. The main level ecobee 4 is working fine. I keep getting the sorry but I’m not able to complete your request please try again later. Help! December 31 8 a.m. to 8 p.m. EST. You must restart Home Assistant for the changes to take effect. I noticed this problem last night. Send us a message. 2-Make sure you're on 2.4G and staying on 2.4G. Ecobee 5 cannot connect to ecobee.com servers. To make it work with multiple phones requires extra work and third-party apps. Pictued: Brendon Aldridge, owner & technician ecobee-trained professional Address. Why Isn’t the Ecobee Turning on the Heat? Cookies help us deliver our Services. My ecobee still has issues. Reconnecting it to wifi does not do anything. And since then Alexa does not work on the first question (goes yellow and says sorry I’m having problems completing your request please try again and if you continue to have this issues please contact support). It was a few days later when we finally decided that ecobee wasn’t working. Download the app to: - Install your device with step-by-step instructions. Wi-Fi: FAQ, Setup Guide, and Troubleshooting. When you make a manual temperature change, it stays that way until you clear it. Invite New Members?? My air conditioning won’t turn on! SmartThermostat with voice control; SmartThermostat with voice control Woke up this morning to the offline ecobee 5 upstairs. level 1. ezchief. Geofencing. I’ve noticed that my ecobee is not on the latest software? ecobee natively supports geofencing for 1 phone. It’s kind of annoying, so it would be wise to install the other skill as well. ecobee works with Amazon Echo. ecobee Support; Mobile App & Web Portal; ecobee App Troubleshooting; I cannot log into the ecobee app. I personally recall not worrying about my ecobee integration with ST for months (before all the Devconn changes for the Hub V2). Not the DIY type? New comments cannot be posted and votes cannot be cast. You may not receive any events if ecobee isn't partnered with your utility. Monday to Friday 8 a.m. to 11 p.m. EST. Ecobee 3 doesn't work with a 5G frequency. The motion sensors are passive infrared motion sensors. Help! Ecobee not working - Duration: 0:37. steven powell 13,725 views. December 25 Closed. By using our Services or clicking I agree, you agree to our use of cookies. However, the newer skill allows you to do a lot of cool things. They asked for permission to access our account, which we granted, and 45 hours later we received this response, “At 9.40 pm yesterday it was call for cooling because this is going to pre-run the cooling before the next schedule starts. We update the app regularly to include newly released features and enhancements. Question. Get in touch with our support team. The ecobee mobile app is simply an extension of this experience. Also, both of my Google Home Hubs this week have been displaying and saying they couldn't connect to the ecobee service even though the commands I gave it did go through and set at the thermostat. Like any good guest, ecobee sees a place in your home as a privilege. Saturday & Sunday 9 a.m. to 9 p.m. EST. During this past week I've had to manually reconnect my ecobee 3 to my network twice. Get in touch with our support team. My ecobee is making a "clicking" noise and will not turn on! Need more help? The Ecobee now supports both 2.4- and 5-GHz Wi-Fi, which is nice but not a huge deal. Question. @ecobee. 100% Upvoted. December 24 8 a.m. to 8 p.m. EST. Press J to jump to the feed. The main level ecobee 4 is working fine. ecobee is the smarter wi-fi thermostat with remote sensors. After restarting, navigate to the Configuration > Integrations menu, hit Configure next to the discovered ecobee entry, and continue to authorize the app according to the above Automatic Configuration, starting at step 2.. Notifications. Please consider this your invitation to join us in wondering about a better world. General; Help! If you’re unable to login to the ecobee app, the username or password you are using may be incorrect, or your thermostat may not yet be registered. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. Connect your ecobee to hundreds of other services. 3-Make sure you're router is set to static and not dynamic IP signalling. I bought mine last week and I had issues when installing it and registering it. We update the app regularly to include newly released features and enhancements.… 1-877-932-6233 (Toll Free) 1-647-428-2220 (International) 1-877-932-6233 (Toll Free) 1-647-428-2220 (International) Contact us. Why is my Ecobee showing question marks? phone. It seemed to work perfectly, but I noticed I had to manually add the G wire during install. Phone. save hide report. All you have to do is ask. Our vision. This means you home stays the perfect temperature and is feeling right. Inviting ecobee into your home allows us to make an even greater impact. December 26 9 a.m. to 9 p.m. EST. Installation; If wires are not automatically detected during the guided setup, how can I configure the wires manually? Reconnecting it to wifi does not do anything. Generally, the Ecobee app allows you to register and modify the behavior of your Ecobee Switch+. Frustrating. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. ecobee supports all 3 major voice assistants and has an Alexa speaker built into it. I … Woke up this morning to the offline ecobee 5 upstairs. Furnace not working or wont turn on. 72. ecobee.com; Smart home devices and thermostats | ecobee For Home . Our first step was to contact ecobee support. Close • Posted by 1 minute ago. Nest supports Google assistant and Alexa but not Apple HomeKit. share. For homes with more than one room. I’m getting heat when calling for air conditioning. phone. I had just bought some smart sensors for it, and didn't want them to completely go to waste, so I updated to an Ecobee with smart speaker. ‎An ecobee home learns and adapts based on your needs, behaviours and preferences, offering comfort when you're there, and peace of mind when you're away. Cut to tonight (currently 2am) and my a/c will not blow even though it's set at 65F and it's 71F in the house. ... which means that the thermostat must be connected to the internet in order for this feature to work. With the newer Ecobee Plus skill, you have to add “ask Ecobee” in front of your voice commands, so it would be “Alexa, ask Ecobee to set the thermostat to 75”. Can you help me out ? Not to worry, though—it’s just an automatic alert that every Ecobee thermostat is set to give at certain times, whether you have a UV light or not. Log in sign up. ecobee designs intelligent thermostats, cameras, and sensors that work better together to improve everyday life. Turn it off, wait a few minutes, and then turn it back on again. Ecobee is a self-desribed smarter wi-fi thermostat with a room sensor. ecobee smart thermostats seamlessly integrate with your favourite home automation devices making it easier to live a more connected life. I’m having issues with Alexa not working upon the first command but it will once I ask the command immediately after. I am on version 4.5.57.82. How can I troubleshoot? Presents a much more detailed view of the thermostat/HVAC system status, including heat/cool stages, … 25 Dockside Drive, Suite 700 Toronto, ON M5A 0B5 View Map. Enter your email to receive FREE instant notifications when ecobee goes down: Or, sign up with Slack to receive notifications to your Slack channel. My ecobee is making a "clicking" noise and will not turn on! Out of the box, the Ecobee doesn't work that way. Alex.b January 28, 2016, 10:08pm #9. What could be the reason? There should be a permanent solution for this issue. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. StatusGator monitors the status pages of more than 950 cloud services and sends you alerts you via email, Slack, SMS, and more. Everything should go back to normal. 1 Like. A subreddit for ecobee and all their smart home products. Smart Home & Away. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8, HoloLens, Xbox One. Mistakes made when hooking up a thermostat Avoid them watch - Duration: 5:43. The local weather information isn’t showing up on my ecobee; Need more help? Amazon Echo makes it easy to control your home using just your voice. This is a sign that your Ecobee just needs to be reset. See screenshots, read the latest customer reviews, and compare ratings for ecobee remote. My ecobee thermostat won't turn on. Email us. … Ecobee 5 cannot connect to ecobee.com servers. It was doing this with the old ecobee as well. Ecobee review: A Haven subscription is a must with this home security bundle. ecobee Suite Working From Home: Helper application that can be used to automatically override your thermostat's scheduled "Away" program based on one or more presence sensors. From my discussion with Ecobee and research I've done, here are common fixes (for Ecobee 3): 1-Call Ecobee and get your firmware updated. They connect to the base unit using radio frequency communication right in the same range as z-wave. The local weather information isn’t showing up on my ecobee. I did this and my multimeter reads ~30V at the Ecobee between the C and W. I am also reading ~30 between R and W. I am not reading anything between C and R. The other Zone I am currently leaving untouched and the boiler is working fine for the other zone so I didn't blow any fuses or relays (i think). It is built to have room sensors that matter most, and work throughout the home. Plus their Windows 10 app makes controlling it quite fun. The Ecobee still isn't turning on. @Live22Laugh @irftoday @ecobee @safetyfeller Hello, App not working for me either. 4. If wires are not automatically detected during the guided setup, how can I configure the wires manually? If there isn’t anything stopping connectivity to idt.ecobee.com:8190, please PM me your serial and I can see if your device is reaching our servers or not. Because the more homes we are in, the more we can help build a sustainable world. The remote sensors do not include a humidity sensor, but the ecobee does. Why is my ecobee rebooting? 1-877-932-6233 (Toll free) 1-647-428-2220 (International) support hours. Never be taken by surprise again. My furnace won’t turn on! 0:37. Press question mark to learn the rest of the keyboard shortcuts . The ecobee mobile app is simply an extension of this experience. You can ask Alexa to adjust your thermostat settings giving you hands-free control over all of your favorite settings. 1 comment. ecobee Down or not working? I have been trying to get a hold of anyone to help.I have sent tweets. Environc 997,281 views. January 1 9 a.m. to 9 p.m. EST more resources. Woke up to an offline ecobee again and it wont reconnect. Stay tuned, as ecobee is always expanding its partnerships. 5:43. How can I troubleshoot?