Smart WiFi from EE EE’s new WiFi Booster gives you a stronger, faster broadband connection with greater range. By Dan Howdle One area EE is a bit behind is in the length of time it will allow for repairs. Installation. Become a broadband expert with our help guides. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. Definitely worth considering if you are looking for fibre broadband, and especially if you are already an EE mobile customer. The Smart Hub is equipped with 4 gigabit ethernet ports, a fast USB 3.0 port for a printer or other peripherals and emits the ‘ac’ standard Wi-Fi signal. It's packed with some fab features and the latest Wi-Fi standards, like 'Wave 2' AC wireless, a whopping seven antennas, and Smart Scan that automatically upgrades your Wi-Fi connections. EE users should get a consistent service with no slowdowns during the day. Phoned the lovely ladies at EE, and they did a line check. If you do use the phone regularly and want to save money, there are several calling add-ons. 10Mbps is fine for most standard households, but you need to start looking at fibre if there is likely to be more demand on the service, such as lots of people streaming, gaming and downloading at the same time. EE used to have a traffic management policy that would limit the network at busy times, but it says it no longer does this and maintains the same level of service whatever time of day. It has a strong customer service record and you get added benefits to your data if you also happen to be one of its mobile users. Phone lines are open from 8am to 9pm Monday to Friday and 8am to 8pm on weekends. EE has a live chat service on its website, but strangely this is not catered towards its broadband customers. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. Since the last review, my line started playing up again, drop offs while streaming TV or movies. Cable is operated and owned by Existent Ltd © 2005-2020. The Smart Hub router is a great benefit too, with Wave 2 802.11ac and Gigabit Ethernet ensuring you can get the best speeds on your home network. EE ADSL broadband customers will receive the Brightbox 2. EE reveals 5G mobile broadband pricing. The cheapest EE broadband offers do not come with calling packages, so if you don't use the landline for calls, you're not paying for an unnecessary feature. An international bundle is available for 12, which provides inclusive calling to 50 countries and discounted pricing for the rest. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. While not cutting edge it does still support the fast 802.11ac Wi-Fi protocol, and it's dual-band so you can operate two Wi-Fi networks (one on 2.4Ghz frequency, another on 5Ghz) to support a wide range of devices. That's an EE Smart Hub. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. For fibre broadband at this price range, the EE Smart Hub is one of the best routers on offer - in terms of tech, it's identical to the BT Smart Hub and on the same level as the Sky Q Hub. Use your Hub Manager to get the best from your WiFi and manage settings: see all your connected devices; see your broadband performance ; fix problems using help wizards; access advanced settings; change your WiFi password To open your Hub Manager: make sure your Hub Manager is connected to your computer; open your web browser … The EE smart router is the hub of the package that costs £10 per month for 18 months (EE) The 4GEE WiFi Mini, a matchbox-sized little box, is … CWMP is remote config management. Here's how much EE and BT cost right now: Prices displayed above are the initial contract cost for new customers. You also get 4x gigabit network ports, seven antenna and various smart features that handle the management of the Wi-Fi. And if you're an EE mobile user, you'll benefit from extra data each month. The Smart Hub includes the the latest wi-fi tech. Smart Hub is designed to handle lots of devices and has an intelligent wireless connection, to give you the best possible WiFi speed at all times. EE broadband is usually lower in price than BT. Prices may increase after renewal. I thought you just id'ed 1 above with the Asus. All this with back up from the UK’s no.1 for network performance. Speed. EE ARE BLOODY BRILLIANT! There is a big window to get through on the phone though and EE does at least have one of the industry’s shortest waiting times. Compare EE broadband deals EE home phone review A landline with pay-as-you-use calls is included with all EE broadband. EE’s standard broadband package has an upload speed of 1Mbps, which is fairly average. Broadband Genie, and some associated third party tools, use cookies. There is no more waiting for letters in the post from your supplier – EE will email and text you, letting you know the date of your broadband activation day. Not ready for a new broadband deal? The figures show that users paying for 36Mbps had an average maximum speed of 34.5Mbps- 35.9Mbps and a minimum of 29.7Mbps-32Mbps in 2018 – one of the best performances in the sector. Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out! BT Smart Hub – Design and Features. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. 1 network with superfast 5G and 4G. (average: 76%). EE will even provide a £50 credit for anyone charged a termination fee by their old provider when switching services. This will dictate how long it would take to upload a photo or file, or send an email. Get help using your EE Smart Hub with EE's interactive device guide and troubleshooter. At Broadband Genie you can save on broadband with the latest offers from the best providers. But now EE offers the Smart Hub router for all new and upgrading fibre customers. However, the charge could easily exceed £50, so don't rely on EE's offer to cover everything. Even if you have no interest in paying for extra content, EE TV may still be worth considering if you don't already have a TV box with recording. There is no reason to not to connect a Mesh system to the EE SH. We mention them because EE mentions them, but don't get your hopes up. BT is one of the most complained about broadband providers, yet the latest Ofcom figures for 2018 show only 2% of EE customers have had reason to raise issues, which is half the industry average of 4%. Obviously if you're looking to bundle a TV package, you'll need to look elsewhere. EE says it will fine-tune your line when it is activated to make sure you’re getting the fastest and most reliable connection possible. EE offers three speeds for broadband customers. This is a great way to stop the kids playing computer games after bedtime. The following ratings from EE customers are taken from our annual home broadband survey. See our privacy policy. Test score % Reviewed Jun 2020. EE could have just wound down the broadband side it took on from Orange following its 2012 takeover, but instead put it to the forefront of its service. It supports remote assistance, has four ethernet ports and a built-in dual-band antenna. Inclusive anytime calling for landlines is £5 per month, and landline and mobile calling is £8. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. But not every service is unlimited - those outside the EE network will find that ADSL packages are not as competitive as they will come with usage caps and traffic management, though this will only affect a small number of homes nowadays. It is worth checking its online forums though, as some customers do report times when the network seems to be slow. EE TV review; Amazon Prime review ; More  Providers; BT ... All in all, Vodafone's router – which unlike the Virgin Hub, Sky Q Hub and whatnot doesn't have a name – is a very good bit of kit. I've attached a backup modem and will monitor the iPlayer issue. The bundled EE TV box comes with a 1TB hard drive for saving your favourite shows, as well as offering live pause and rewind features and integrated streaming and catch-up. EE has started offering much quicker fibre speeds up to 300Mb, but the catch is that availability for these packages is limited, and in many cases, the fastest speed you'll be able to get is 67Mb. This is an update to my last FIVE STAR/EXCELLENT EE REVIEW! Tenda A18 Wifi range extender ac1200. EE sent me the smart hub a few days before the installation. And regardless of what package you choose, there's only ever the option of a comparatively lengthy 18-month contract. Set-up fees tend to vary depending on the deal and you may need to add a phone package if you want free calls at evenings or weekends. We like EE's TV box as it offers smart TV features at a low cost, but it's a shame that unlike many of the other TV and broadband providers you don't get any additional premium channels for the extra monthly fee. The full report (PDF) also includes upload speeds, although to save space we’ve only published the download scores below. By default, you don't get anything beyond the Freeview line-up and free streaming services. It's over a year old and obviously an early version, so I wonder why there haven't been any updates. EE goes for the latter, which means if your broadband goes down on a Friday night you may have to wait until Tuesday to get your internet up and running again. EE Smart Hub; Getting started; Hub Manager . If you don’t want the hassle of phoning them up or finding a branch, there is also an option to ask EE's online community about issues through its website forum. You may be happy with your EE mobile service, but should you go with them for home internet? Aside from the built-in mesh wireless, the new Smart Hub 2 has a new look and the addition of support for BT’s ultrafast G.FAST broadband. That said, both providers often have deals and special offers on, so it's always best to compare deals and see who's currently best. Set reminder. wrote: I have found out there is no WiFi6 Modem-Router yet available in the UK. EE customers get a different router depending on whether they are using standard or fibre broadband. Overall verdict? The backup is a DrayTek Vigor2860. Download speeds are an important factor in choosing broadband. If you have an EE mobile tariff and also sign up for EE broadband, you can get a free data boost of 5GB to your pay monthly mobile plan, or 12-month SIM-only plan, worth over a tenner a month. It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the latest "Wave 2" standard for improved performance. The EE Smart Hub itself is well specified (to be expected given that the EE parent company is BT) and features dual Wi-FI bands (2.5HHz and 5GHz) and four gigabit Ethernet ports … This is a bit of a shame as it means waiting on hold or visiting a branch to get what may be a minor issue looked at. Fibre and standard broadband customers get 10GB per month, and EE Fibre Max subscribers receive 20GB. Ready to buy EE broadband? By continuing, you agree to our cookies policy. This is identical to what you can get from most Openreach-based providers, including Sky, TalkTalk, Plusnet, and EE.. While it didn't win any awards, EE performed reasonably well in our 2020 home broadband survey. Rgds. Customers were asked to rate their provider in each category, and the score is the percentage of positive answers. When it comes to download speeds,the latest Ofcom data, as of 2018, shows EE can be pretty reliable and offers close to what is advertised. Technically, there are even faster packages from EE – those at 145Mbps and 300Mbps. It can be hard to explain problems on the phone sometimes, so EE goes a step further by offering video calls. This was the second best in the sector, just behind BT. It will come with set-up instructions but there are also guides on the EE website on how to do it and the best places to display it, such as away from thick carpets, windows or other electrical devices. This website uses cookies to give you the best experience. Wi-fi extender. I called the Support folks today and confirmed that FW v0.00.24.06190-EE is the latest for the Smart Hub. Monitoring. You can visit one of its branches or phone them at their UK or Ireland-based call centres. EE fibre optic and ADSL broadband deals are neither the cheapest nor most expensive on offer. That data allowance is boosted by 50GB if both your pay monthly and broadband plans are on Max plans. EE customers get some decent benefits. And you'll find 4x gigabit network ports for wired connectivity (the Brightbox 2 only has 1x gigabit port). You can also track your order online in your My EE account, once you've set it up. Hub Manager. You can also dim or turn off the light on the Smart Hub. Just make sure you have an EE Bright Box 1R router or an EE Smart Hub, and are using one of these devices: • Apple iPhone 4s or above with iOS 8+ • Samsung Galaxy S6 or above with Android 5.1+ However, at this stage the rollout of these faster packages is slow and it's extremely unlikely you'll be able to get either of these speeds. Discover the best mobile phone, sim and fibre home broadband deals. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. EE may be owned by BT, but it doesn’t seem to have the same reliability issues as its parent company. Like BT – and other suppliers such as Sky and TalkTalk – it uses the Openreach network. We won't share your postcode with anyone. Our guide to broadband speeds can help you choose if you're not sure which is right for you. A strong connection where you need it most Generally, you should only be charged for cancellation if you leave mid-contract, something we would recommend is best avoided due to the cost. Its 36Mbps broadband has an upload speed of 10Mbps, which beats the 9.5Mbps offered by the likes of Sky and BT. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. The Honor Router 3 is an amazing deal: a bona fide Wi-Fi 6 router for well under £100. But if you do find yourself in that situation, it's reassuring to know that you can get something back from EE. EE TV and broadband is a low budget entertainment package which doesn't offer vast swathes of premium channels. This means multiple devices can connect to wi-fi at the same time and you'll still enjoy a fast connection. There are two options for speaking to EE customer service. Callers wait 58 seconds on average to get through to customer services, while the typical industry waiting time is 52 seconds. For reviews of all major providers on Broadband Genie, check out the following pages: Claim an early cancellation credit when switching, "Off net" services are limited and traffic managed. EE Smart Hub. Stars are based on customer ratings from our latest Home Broadband Survey. Its fastest package, Fibre Plus Broadband, averages 67Mbps (previously advertised as up to 76Mbps), which allows for big families and shared households who want to be streaming, playing video games or just generally using the internet at the same time. Vote for this product in the TrustedReviews Awards 2016 – win a £2,000 arcade machine. The testing also included EE’s Smart Hub (re-branded BT Smart Hub), Plusnet’s Hub One (re-branded and tweaked BT Home Hub 5A), Virgin Media’s SuperHub v3 + v2AC and Sky Broadband’s Sky Q Hub. EE inherited Orange broadband customers following its acquisition of the Orange network in 2012 and has taken it from strength-to-strength under its own branding. It was fifth for recommendations and customer care and had the seventh-highest rating overall. All EE broadband deals come with monthly line rental and unlimited usage with no data caps or download limits. 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